At gradesale.com, we strive to provide the best quality products. Returns are accepted only in the following cases:
- Wrong size delivered
- Wrong colour delivered
- Defective or damaged product
- Different product than what was ordered
Important Conditions for Returns
- To be eligible for a return, you must notify us within 48 hours of receiving the product by filling out the Contact Form on our Contact Us page with full details of the issue.
- Please provide an unboxing video clearly showing the product condition and packaging when you contact us. This video helps us verify the problem.
- Returns without the unboxing video or after 48 hours of delivery will not be accepted.
Return Process
- After you submit the contact form or gradesaleenterprise@gmail.com with the required details and video, our support team will review your case and guide you through the return process.
- Returned products must be in their original packaging and condition.
- Return shipping charges will be borne by us if the product is confirmed defective, incorrect, or damaged; otherwise, they will be the responsibility of the customer.
Refund Process
- Once we receive and inspect the returned product, we will notify you about the approval of your refund.
- Approved refunds will be processed within 7 business days via the original payment method.
- Shipping charges are generally non-refundable unless the return is due to our error.
Need Assistance?
For any questions or help regarding returns, please contact us via the Contact Us page.